Frequently Asked Questions
Discover answers about our collections, craftsmanship, certified stones, delivery, and aftercare services.
01. Can I cancel or modify my order after it has been placed?
Unfortunately, we are unable to cancel or modify orders once they have been placed. However, you may be able to return the item for a refund or exchange once it has been delivered.
02 .Are your diamonds certified?
Most of our diamonds above 0.30 carat come with an international diamond grading report, mainly GIA, one of the most respectable diamond labs in the world.
03. Do you offer warranties or guarantees on your jewellery?
Confidence in every purchase with our Guarantee for Quality and Craftsmanship.Our 14kt diamond stud earring offers peace of mind with our reliable warranties and guarantees. Protect your investment with confidence and enjoy the timeless beauty and luxury of our high quality jewellery.
04 .Can I resize my ring if the size is not right?
Yes. We offer a one-time free resizing service within 6 months of shipment or collection. Simply contact us to arrange for your free resize. Subsequent resizing will at $45-65 per ring which also includes the checking, cleaning of diamonds and polishing of the ring.
05. How should I care for and store my jewellery?
Store your jewellery in a soft-lined box or separate pouch to prevent scratches and tangling. Avoid contact with water, perfumes, lotions, and harsh chemicals. Clean gently with a soft, lint-free cloth after wear and keep pieces in a cool, dry place when not in use.
06. Do you provide complimentary gift packaging?
Yes. Every order is beautifully presented in our signature gift packaging at no additional cost. Designed to enhance the unboxing experience, our elegant packaging makes each piece perfect for gifting, special occasions, or creating a memorable moment for yourself.


















